Refund Policy

Last updated: October 24, 2026

In short. You can ask for the money you have not used back at any time. We refund the paid balance that has not yet become usage limit, plus the unused usage limit of your key, never more than you paid. A refund closes your account for good, and its email address can never be used to sign up again.

1. What we refund

When you ask for a refund, we pay back what is left:

the part of your balance that has not yet become usage limit, at the amount you paid; and
the usage limit of your key that you have not used, at its limit value: 1 USD of unused limit is refunded as 1 USD.

Our 25% service fee is taken when a top-up becomes usage limit, and it is not refunded, including the fee on limit you have not used. A refund is never more than you paid. If you topped up more than once, it may be paid back over several of your payments.

Example. You top up $10. Within a minute it becomes $8.00 of usage limit, and $2.00 is our fee.

You use $4.00 of the limit and then ask for a refund: we refund $4.00.
You use nothing and ask after the top-up has become limit: we refund $8.00.
You ask before the top-up has become limit: we refund $10.

2. What happens to your account

Before we count the refund, we disable your key, so nothing more can be spent from it. Your account is then closed for good: you cannot sign in to it again, and its email address can never be used to sign up again. If you want to keep your chats or files, save them before you ask.

3. How to ask

Write to contact@unrote.ai from your account's email address and say that you want a refund. For a crypto top-up, add the address to send it to. We reply to every request.

4. Card payments

Card refunds go through Paddle, our reseller and merchant of record, back to the card you paid with. When the money shows on your statement depends on your bank. If you ask Paddle for a refund directly and Paddle makes it, the same rules apply: your key is disabled and your account is closed for good.

5. Crypto payments

We refund the unused remainder of crypto top-ups on request, worked out as in section 1. Each request is reviewed case by case. The refund is sent in the same token and on the same network you paid with, to an address you give us, less the network fee of sending it. Your key is disabled and your account is closed for good, as with a card refund.

6. Chargebacks

If you dispute a card payment with your bank (a chargeback), we disable your key and close your account for good, and we make no refund of our own. Please write to us first: a refund of what is left is quicker for you.

7. Your rights as a consumer

If you are a consumer in the European Union, the United Kingdom or another country that gives you a legal right of withdrawal, this policy does not limit that right. A top-up becomes usage limit, and the Service starts, at once. Where you give your prior express consent to start the Service before the withdrawal period ends, you may lose the right of withdrawal once the Service has begun. The refund of what is left under this policy stays open to you at any time.

8. Contact

DENIS ILIN PR BEOGRAD, a sole proprietor (preduzetnik) registered in the Republic of Serbia, registration number (matični broj) 68549639, tax identification number (PIB) 115679445, registered seat Čika-Ljubina 12/3, 11102 Beograd, Serbia.

Email: contact@unrote.ai